MS-220 Study Guide

Troubleshoot mail flow issues (20–25%)

Troubleshoot Exchange Online mail flow issues

• review and interpret message headers

• review and interpret message trace results and policies associated with those results

• determine whether a transport rule or conditional routing rule is affecting mail flow

• identify rules that are evaluated and policies that are applied when sending or receiving email

• troubleshoot issues where users cannot send or receive email and no NDR is generated or displayed

• troubleshoot issues where mail destined for one tenant is incorrectly routed to another tenant

• troubleshoot delivery delays

Client Access Rules in Exchange Online | Microsoft Docs

A mobile device intermittently can't connect to Exchange Online (microsoft.com)

Exchange Online Device access rules

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PRINCE2 study notes

 PRINCE - Projects IN A Controlled Environment (2!)

BAU must continue so change to upgrade and improve otherwise we are standing still (actually retrograding performance)

Project performance variables:

1. Cost

2. Time

3. Quality

4. Benefits

5. Scope

6. Risk

Project Characteristics:

1. Change - d'uh!

2. Uncertainty - voyage into the unknown embarking on any new project

3. Temporary - project group forms and disbands

4. Unique - May be the same people and product but at a different time

5. Cross-Functional - varied skillsets require different SME's brought together